Privacy Policy

Effective Date: 28 May 2025

Business Name: Terrace

At Terrace, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your data when you interact with our services, including our WhatsApp Business API integration.

1. Information We Collect

We only collect and process data necessary to provide customer communication and support services. This includes:

• Your phone number
• The content of your messages sent to us via WhatsApp
• Message timestamps (when you send or receive messages)

We do not collect or store any other personal data unless explicitly provided by you.

2. How We Use Your Information

We use the collected information to:

• Respond to your inquiries and messages
• Provide support or order-related assistance
• Improve our communication and service quality
• Monitor and analyze service usage for improvement

We do not use your information for advertising, data resale, or unsolicited messaging.

3. Legal Basis for Processing

We process your data based on:

• Your consent when you voluntarily message us
• Our legitimate interest in responding to your communication
• Legal obligations where applicable

4. Data Retention

We only retain your data for as long as necessary to fulfill communication or support purposes. After that, your messages and associated data may be deleted from our systems unless retention is legally required.

5. Data Sharing

We do not share your personal data with third parties unless:

• It is required by law
• It is necessary to operate our business (e.g. Meta Platforms, Inc. for WhatsApp services)

We never sell or rent your data.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

7. Your Rights

You have the right to:

• Request access to your personal data
• Request correction or deletion of your data
• Withdraw your consent at any time

To exercise these rights, contact us at the email below.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:

• Email: bonder@digitalbondmena.com
• Phone: +20 10 28000042

9. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date. Continued use of our services means you accept the updated policy.